Support first. Review second. Disputes are not the first step.
This page gives you clear public language around support, refunds, billing contact, and charge disputes without sounding hostile or over-explaining the operational reason.
Contact us before filing a dispute
If you believe a charge is incorrect, duplicated, unauthorized by you, or needs review, contact billing@averylogicworks.com first. We would rather review the issue directly and resolve it cleanly than have a preventable dispute open first.
Refunds are reviewed case by case
- Accidental duplicate charges may be refunded after review
- Billing errors may be corrected after review
- Used digital access, consumed benefits, or fulfilled supporter perks may limit refund eligibility
Where a refund is approved, the preferred path is a normal refund through the original payment flow rather than an unnecessary charge dispute.
Disputes are subject to review
Charge disputes, chargebacks, or repeated billing claims may be reviewed for account history, message history, prior contact attempts, usage, and any fulfilled digital access or supporter benefits tied to the transaction.
Repeated or bad-faith disputes may affect future purchases, supporter eligibility, access, or account status.
Operational recommendation
Use a domain email like support@averylogicworks.com for general support and billing@averylogicworks.com for refunds or charge questions. That keeps support cleaner and avoids handling sensitive conversations through personal addresses.
You do not need to send money manually to people in ordinary cases. A standard refund through your payment processor is usually the cleaner operational path.